Local Roots Digital ? Terms & Conditions
These terms were last updated on 9 April 2026. Please read them carefully before engaging our services.
1. Introduction & Agreement
Local Roots Digital is a Sole Trader based in Ormesby, Middlesbrough, Teesside ("we", "us", "our"). By accepting a quote, signing an agreement, or allowing work to commence, you ("the client") agree to be bound by these terms and conditions.
These terms apply to all work carried out by Local Roots Digital unless otherwise agreed in writing. In the event of a conflict between these terms and any written quote, the terms of the written quote prevail.
2. Quotes & Estimates
All quotes are valid for 30 days from the date of issue unless otherwise stated in writing. A quote is an offer to carry out specific work at a stated price; it becomes binding only when accepted by the client in writing or by authorising commencement of works.
Estimates are indicative only and not binding. Where we have provided an estimate, the final price may vary depending on the actual extent of work required.
3. Payment
Our payment terms are: Due on completion. Invoices are due for payment on the terms stated thereon. Where no terms are stated, payment is due within 30 days of the invoice date.
We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, together with reasonable debt recovery costs.
For consumer clients, late payment charges will be applied only where reasonable and where you have been given prior notice. We will not charge interest where a genuine dispute has been raised in good faith.
4. Your Right to Cancel
If this contract was agreed away from our business premises (for example, at your home, over the phone, or by email), you have the legal right to cancel within 14 calendar days of the date on which the contract was entered into, without giving a reason ("the cooling-off period").
To exercise your right to cancel, you must inform us in writing (email is acceptable) before the 14-day period expires. Our contact details appear at the top of your quote.
If you ask us to begin work within the cancellation period: by making such a request, you acknowledge that your right to a full refund will be affected. If you subsequently cancel, you will be liable to pay for any work carried out up to the point of cancellation, in proportion to the full contract price. If the work has been completed in full within the cancellation period at your request, you lose your right to cancel.
This cancellation right applies to consumer contracts only (where you are acting outside of a trade or business). It does not apply to business-to-business contracts, or to goods made to your specification.
5. Variations to Agreed Works
Where the scope of work changes after the contract has been agreed, we will notify you as soon as reasonably practicable and provide a written variation quote before proceeding with any additional work.
We will not carry out additional chargeable work without your written or verbal agreement. Where verbal agreement is given, we will confirm it in writing (email is acceptable) as soon as practical.
6. Intellectual Property
On receipt of full payment, the client is granted full ownership of the final website files and content created specifically for their project. Local Roots Digital retains the right to display completed work in its portfolio unless otherwise agreed in writing.
We retain ownership of any proprietary tools, templates, or frameworks used in the delivery of the project that are not created specifically for the client. Third-party assets (fonts, stock images, plugins) remain subject to their respective licences.
7. Client Responsibilities
The client agrees to provide timely feedback, content, and approvals as required to complete the project. Delays caused by the client may result in revised timelines and, where the delay is significant, may affect the quoted price.
The client warrants that any materials provided to us (text, images, logos) are owned by or licenced to them, and that their use does not infringe any third-party rights. The client indemnifies Local Roots Digital against any claims arising from the use of client-supplied materials.
8. Limitation of Liability
Our total liability to you in connection with the contracted works shall not exceed the total value of the contract price, except in the case of death or personal injury caused by our negligence, or fraud.
We are not liable for indirect or consequential losses; loss of earnings or business; or damage arising from events outside our reasonable control.
Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including your statutory rights under the Consumer Rights Act 2015.
9. Complaints & Dispute Resolution
If you have a complaint about our work or conduct, please contact us in writing in the first instance at [email protected]. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
If we are unable to resolve a dispute by negotiation, either party may refer the matter to an independent mediator agreed by both parties. Nothing in this clause affects your right to bring proceedings in the County Court (England & Wales).
10. Governing Law
These terms and conditions are governed by and construed in accordance with the law of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.